We have a 30-day return policy on specific product, which means you have 30 days after receiving your specific item to request a return. Items that are eligible for return are items that are not categorized as hand crafted items, or items that are defective. We have a NO REFUND policy on all custom/personalized items, such as candles, wax melts, soap, or any item listed as hand crafted are non-refundable.

To be eligible to return an item for a refund, it must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

To start a return, you can contact us at [email protected]. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund and will process your refund within seven business days after the returned item is confirmed to be in reasonable condition. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund to your account.